Glossary C

Deutsch: Verbraucher / Español: Consumidor / Português: Consumidor / Français: Consommateur / Italiano: Consumatore /

Consumer, in the context of quality management, refers to an individual or entity that purchases, uses, or consumes products or services provided by a business or organization. Consumers are central to the quality management process, as their satisfaction, needs, and expectations are key factors in determining the quality of products or services. Ensuring that consumers receive high-quality, safe, and reliable products and services is a primary goal of quality management.

Deutsch: Konsumgüter / Español: Bienes de consumo / Português: Bens de consumo / Français: Biens de consommation / Italian: Beni di consumo

Consumer Goods in the context of quality management refer to products that are produced for personal use by the general public. These goods include everyday items such as food, clothing, electronics, and household products. In quality management, the focus is on ensuring that these products meet specified safety, reliability, and quality standards to satisfy consumer expectations and regulatory requirements.

Deutsch: Verbrauch / Español: Consumo / Português: Consumo / Français: Consommation / Italiano: Consumo

Consumption in the context of quality management refers to the use of resources or products by end-users and its implications on quality control, sustainability, and customer satisfaction. It encompasses not only the physical act of using products or services but also the broader impact of consumption patterns on product design, production processes, and quality improvement initiatives.

Deutsch: Container / Español: contenedor / Português: contentor / Français: conteneur / Italiano: contenitore

In the quality management context, container refers to a system or process designed to hold, manage, and safeguard the standards and procedures that ensure product or service quality within an organization. It encompasses the methods, practices, and documentation used to maintain quality consistency. This concept is crucial for organizations aiming to meet customer expectations, comply with regulatory standards, and achieve continuous improvement in their operations.

Deutsch: Eindämmung / Español: Contención / Português: Contenção / Français: Confinement / Italiano: Contenimento

Containment in the quality management context refers to the immediate actions taken to control a quality issue and prevent defective products or services from reaching the customer. This term is associated with identifying, isolating, and addressing defects to stop their spread within the production process or the market. Containment measures are often the first response to a quality control failure, serving as a temporary solution while a permanent corrective action is developed and implemented.

Deutsch: Schadstoff / Español: Contaminante / Português: Contaminante / Français: Contaminant / Italiano: Contaminante

Contaminant in the context of quality management refers to any unwanted substance or impurity that can affect the quality, safety, or efficacy of a product, process, or environment. Contaminants can be chemical, physical, or biological and their presence is typically monitored and controlled to ensure compliance with quality standards.

Deutsch: Kontamination / Español: Contaminación / Português: Contaminação / Français: Contamination / Italiano: Contaminazione

Contamination in the quality management context refers to the presence of an unwanted substance or impurity within a product, process, or environment that can compromise quality, safety, and compliance with regulations.

Deutsch: Zufriedenheit / Español: satisfacción / Português: contentamento / Français: contentement / Italiano: contentezza

Contentment in quality management refers to the satisfaction and positive perception of stakeholders, particularly customers and employees, regarding the quality of products, services, and processes within an organization. This concept is crucial for maintaining high standards, fostering loyalty, and ensuring the overall success of the business.