Glossary / Lexicon

Deutsch: Management / Español: Gestión / Português: Gestão / Français: Gestion / Italiano: Gestione

Management in the quality management context refers to the act, art, or manner of planning, controlling, and directing the processes and systems within an organization to ensure that the quality of products and services meets or exceeds the predefined standards. It involves coordinated activities to direct and control an organization with regard to quality.

Description

Quality management is not limited to product or service quality, but also involves the means to achieve it. Management in this context therefore includes strategic planning, resource allocation, and decision-making activities aimed at achieving quality objectives. It includes the establishment of a quality policy and quality objectives, planning, quality control, quality assurance, and quality improvement within the framework of a quality management system.

Application Areas

Management within the context of quality management is applied through various practices and processes:

• Quality Planning: Identifying which quality standards are relevant to the project and determining how to satisfy them.
• Quality Assurance: Applying planned, systematic quality activities to ensure that the project employs all processes needed to meet requirements.
• Quality Control: Monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance.
• Quality Improvement: Continuous improvement of the quality of products, services, and processes, using methodologies like Six Sigma, Lean Management, and Total Quality Management (TQM).

Well-Known Examples

• ISO 9001: One of the most widely recognized quality management system standards, which outlines the criteria for an organization’s quality management system and is the basis for several quality audits.
• Toyota Production System (TPS): Renowned for its focus on quality and efficiency, TPS is often studied as a model of quality management and continuous improvement.
• Six Sigma: A set of techniques and tools for process improvement, introduced by Bill Smith while working at Motorola in 1986, and further popularized by General Electric.

Treatment and Risks

Implementing quality management involves consideration of several factors:

• Cultural Change: Organizations often need to undergo significant cultural changes to truly embed quality into their daily operations and ethos.
• Resource Allocation: Adequate resources must be allocated to quality management activities, including training, tools, and time, which can be costly.
• Stakeholder Engagement: Effective management requires the engagement of all stakeholders, including employees, suppliers, and customers, to ensure that quality goals are met across all touchpoints.
• Compliance and Standards: Adherence to international standards and regulations can be demanding but is critical for managing quality effectively.

Similar Terms

• Continuous Improvement (Kaizen): A strategy where employees at all levels of a company work together proactively to achieve regular, incremental improvements to the manufacturing process.
• Total Quality Management (TQM): A management approach to long–term success through customer satisfaction, which integrates all members of an organization in improving processes, products, services, and the culture in which they work.

Weblinks

• travel-glossary.com: 'Management' in the travel-glossary.com
• industrie-lexikon.de: 'Management' in the industrie-lexikon.de (German)
• umweltdatenbank.de: 'Management' im Lexikon der umweltdatenbank.de (German)
• top500.de: 'Management' in the glossary of the top500.de
• environment-database.eu: 'Management' in the glossary of the environment-database.eu

Articles with 'Management' in the title

• Quality management: The term quality management has a specific meaning within many business sectors. This specific definition, which does not aim to assure 'good quality' by the more general definition, but rather to ensure that an organization or product is . . .
• Environmental Management System: Environmental Management System (EMS) is a framework that helps organizations manage their environmental responsibilities systematically and sustainably
• Risk Management: Risk Management: Risk management in the context of quality management refers to the systematic process of identifying, assessing, and mitigating potential risks that could affect the quality of products, services, or processes
• Supply Chain Management: Supply Chain Management in the quality management context refers to the oversight and administration of an organisation’s supply chain to ensure that all materials, products, and services meet quality standards throughout the entire . . .
• Compliance Management: Compliance Management in the quality management context refers to the systematic approach to ensuring that an organisation adheres to all relevant laws, regulations, standards, and internal policies
• Data Management: Data Management in the context of quality management refers to the systematic handling of data, including its collection, storage, processing, analysis, and security, to ensure its accuracy, reliability, and availability
• Incident Management: Incident Management in the context of quality management refers to the systematic process of identifying, recording, analysing, and resolving incidents that can disrupt normal operations or compromise product quality and safety
• Inventory Management: Inventory Management in the context of quality management refers to the systematic process of ordering, storing, using, and tracking a company's inventory
• Moisture management: Moisture management: Moisture Management in the context of quality management refers to the process of controlling and regulating moisture levels within products, materials, or environments to maintain or enhance quality, performance, and . . .
• Process Management: Process Management: Process management in the quality management context refers to the systematic approach of defining, monitoring, and optimising the various processes within an organisation to ensure they consistently meet quality . . .
• Supplier Management: Supplier Management in the context of quality management refers to the systematic approach to managing an organisation’s interactions with the companies that supply goods and services
• Quality management system: Quality management system: A Quality Management System (QMS) in the context of quality management is a structured framework of policies, processes, and procedures designed to ensure that an organisation consistently delivers products or . . .

Summary

In the context of quality management, management is crucial for orchestrating all activities and resources of an organization to enhance and safeguard the quality of products or services. It encompasses a wide range of functions and processes aimed at achieving quality excellence, from planning and implementation to monitoring and improvement. This holistic approach ensures that quality is not only maintained but continuously enhanced, aligning with both customer expectations and regulatory standards.

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