Glossary / Lexicon

Deutsch: Bewertung / Español: Evaluación / Português: Avaliação / Français: Évaluation / Italiano: Valutazione /

Français: Évaluation formative

Assessment may refer to the process of documenting knowledge, skills, attitudes, and beliefs or a plan of care that identifies the specific needs of the client and how those needs will be addressed by the healthcare system.

In the quality management context, assessment refers to the process of evaluating or measuring the quality of products, services, processes, or systems. The goal of assessment is to identify areas of improvement, determine the conformance of products, services, or systems to specified requirements, and make decisions to improve quality.

Examples of assessment in the quality management context include:

• Performance assessments of employees, to evaluate their job performance and identify areas for improvement
• Quality assessments of products or services, to evaluate their conformance to specified requirements and identify areas for improvement
• Process assessments, to evaluate the effectiveness and efficiency of processes and identify areas for improvement
• Compliance assessments, to evaluate conformance with regulations, standards, or other requirements
• Customer satisfaction assessments, to evaluate customer perception of the quality of products, services, or processes

Assessment is an important aspect of quality management, as it provides organizations with valuable information about the quality of their products, services, processes, or systems. By conducting regular assessments, organizations can identify areas for improvement, make informed decisions, and continuously improve their quality management practices.