Glossary / Lexicon

Deutsch: Leistung / Español: Rendimiento / Português: Desempenho / Français: Performance / Italiano: Prestazione /

In quality management, performance refers to the ability of an organization to achieve its goals and objectives in an effective and efficient manner. Performance is a critical aspect of quality management,, as it allows organizations to measure and evaluate their success in meeting customer needs, improving processes,, and achieving business results.

Here are some examples of performance in different industries:

Manufacturing: In manufacturing, performance may be measured by metrics such as product quality, production efficiency, or on-time delivery. For example, a manufacturer may set a performance goal of producing 99% defect-free products, or reducing production time by 10%.

Service Industry: In the service industry, performance may be measured by metrics such as customer satisfaction, response time, or service quality. For example, a service provider may set a performance goal of achieving a 95% customer satisfaction rate or reducing customer complaint response time by 50%.

Finance: In the finance industry, performance may be measured by metrics such as return on investment (ROI), revenue growth, or cost savings. For example, a financial organization may set a performance goal of achieving a 20% annual ROI, or reducing operating costs by 10%.

There are also other similar concepts to performance that are often used in quality management. These include:

Productivity: Productivity is a measure of how efficiently an organization uses its resources to achieve its goals. Productivity may be measured in terms of output per unit of input, such as the number of products produced per hour of labor.

Efficiency: Efficiency is a measure of how well an organization uses its resources to achieve its goals. Efficiency may be measured in terms of cost per unit of output, such as the cost of producing a single product.

Effectiveness: Effectiveness is a measure of how well an organization achieves its goals in meeting customer needs and expectations. Effectiveness may be measured in terms of customer satisfaction, product quality, or other customer-focused metrics.

Innovation: Innovation is a measure of an organization's ability to develop new products, services, or processes that meet customer needs and create value. Innovation may be measured in terms of the number of new products or services introduced, or the percentage of revenue generated by new products or services.

In summary, performance is a critical aspect of quality management, as it allows organizations to measure and evaluate their success in achieving their goals and objectives. Performance may be measured in a variety of ways, depending on the industry and the organization's specific objectives. Other similar concepts to performance include productivity, efficiency, effectiveness, and innovation, each with their own unique metrics and goals. By focusing on performance and continuously improving processes, organizations can achieve greater efficiency, effectiveness, and customer satisfaction, ultimately leading to improved business results.

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