Deutsch: Korrektur / Español: Corrección / Português: Correção / Français: Correction / Italiano: Correzione
Correction in quality management refers to actions taken to eliminate a detected nonconformity. It is an immediate response aimed at rectifying the issue to ensure that the product or service meets the required standards.
Description
Correction within the context of quality management is a crucial process aimed at addressing and fixing nonconformities that are identified during the production or service delivery process. When a defect or deviation from the standard is detected, a correction is implemented to rectify the specific issue. This action ensures that the product or service complies with the predefined quality requirements, maintaining customer satisfaction and adherence to regulatory standards.
Corrections are typically reactive measures. They are taken after a problem has been identified, contrasting with preventive actions, which are proactive measures to avoid potential issues. In the quality management system, corrections are documented to keep track of nonconformities and the steps taken to resolve them. This documentation helps in analyzing trends and implementing further improvements to avoid recurring problems.
For example, in a manufacturing environment, if a batch of products is found to have a defect, a correction might involve reworking the defective items or scrapping them and producing a new batch. In a service industry, if a customer complaint reveals a service delivery failure, the correction might involve addressing the customer's issue directly and taking steps to ensure that similar problems do not occur in the future.
Application Areas
Correction is applicable in various areas within quality management, including:
- Manufacturing: Correcting defects in products to ensure they meet quality standards.
- Service Industry: Addressing customer complaints and service failures to improve customer satisfaction.
- Healthcare: Correcting errors in patient care or medical records to ensure patient safety and compliance with regulations.
- Food Industry: Rectifying nonconformities in food production processes to meet health and safety standards.
- Construction: Fixing defects in construction projects to comply with building codes and client specifications.
Well-Known Examples
- Automotive Industry: When a car manufacturer discovers a defect in a vehicle model, a recall may be issued to correct the problem.
- Pharmaceutical Industry: If a batch of medication is found to be contaminated, it is recalled and either reworked or disposed of to ensure patient safety.
- Food Production: When a food product is found to have contamination, it is recalled from the market, and the production process is corrected to prevent future occurrences.
- Software Development: Bugs in a software application are fixed through updates or patches to correct functionality issues.
Treatment and Risks
In quality management, the treatment of nonconformities through correction involves several steps:
- Identification: Detecting the nonconformity through inspections, audits, or customer feedback.
- Analysis: Investigating the root cause of the nonconformity.
- Action: Implementing corrective actions to fix the issue.
- Verification: Ensuring the correction effectively resolved the nonconformity.
Risks associated with corrections include:
- Incomplete Corrections: If the root cause is not adequately addressed, the nonconformity may recur.
- Resource Intensity: Corrections can be resource-intensive, involving time, labor, and costs.
- Customer Impact: Nonconformities can affect customer satisfaction and trust, especially if corrections are not implemented promptly.
Similar Terms
- Corrective Action: Steps taken to eliminate the root cause of a nonconformity to prevent recurrence.
- Preventive Action: Measures implemented to eliminate the potential cause of a nonconformity before it occurs.
- Rework: Process of correcting defective products to meet quality standards.
- Nonconformance: Failure to meet a specified standard or requirement.
Weblinks
- psychology-lexicon.com: 'Correction' in the psychology-lexicon.com
- allerwelt-lexikon.de: 'Korrektur' in the allerwelt-lexikon.de (German)
- industrie-lexikon.de: 'Korrektur' in the industrie-lexikon.de (German)
- maritime-glossary.com: 'Correction' in the maritime-glossary.com
Summary
In quality management, correction is a critical process focused on fixing detected nonconformities to ensure that products or services meet established quality standards. It involves identifying and rectifying issues through immediate actions. Corrections are essential for maintaining customer satisfaction, adhering to regulatory requirements, and ensuring continuous improvement within an organization.
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