Glossary C

CP --->Process capability index (C_p)

Deutsch: Handwerk / Español: Artesanía / Português: Artesanato / Français: Artisanat / Italiano: Artigianato

Craft in the quality management context refers to the skill, precision, and care applied in the creation or production of goods, often highlighting the importance of craftsmanship even in highly regulated and quality-controlled environments.

Deutsch: Kriterium / Español: Criterio / Français: Critère / Italiano: Criterio

In the context of quality management, criteria refers to a set of standards, rules, or conditions that are used to define and evaluate the quality of a product, service, process,, or system. Criteria can be based on industry standards, regulations, customer requirements, or internal specifications, and are used to determine if an item meets the necessary requirements for quality.

Examples of criteria in quality management include:

• Performance criteria: standards for measuring the performance of a product or service, such as speed, efficiency, or reliability.
• Safety criteria: standards for ensuring the safety of a product or service, such as compliance with industry safety regulations or guidelines.
• Design criteria: standards for the design and development of a product or service, such as usability, ergonomics, or environmental impact.
• Quality criteria: standards for the quality of a product or service, such as conformance to specifications, durability, or accuracy.
• Environmental criteria: standards for the impact of a product or service on the environment, such as energy efficiency or waste reduction.
• Customer satisfaction criteria: standards for evaluating customer satisfaction with a product or service, such as response time, reliability, or customer support.

In the quality management context, criteria are used as the basis for quality control and improvement processes, such as inspection, testing, and continuous improvement efforts. The use of criteria helps to ensure that products, services, and processes meet established quality standards and requirements, and that quality is consistently maintained over time.

Deutsch: Kristallisation / Español: cristalización / Português: cristalização / Français: cristallisation / Italian: cristallizzazione

Crystallization in the context of quality management refers to the process of forming solid crystals from a solution, melt, or more rarely, directly from a gas. It is a key process in various industries, such as pharmaceuticals, chemicals, and food production, where controlling crystal formation is crucial for product quality and consistency.

CSMA is a protocol used in computer networks, specifically in the context of network access control. It is a method for multiple devices to share a common transmission medium, such as Ethernet, by sensing the carrier or channel before transmitting data.

Deutsch: Kultur / Español: Cultura / Português: Cultura / Français: Culture / Italiano: Cultura

Culture in the context of quality management refers to the collective values, beliefs, attitudes, and behaviours that characterize an organization and influence its approach to quality. This encompasses the organizational environment that supports and promotes quality in every aspect of operations and decision-making.

Deutsch: Kundenzufriedenheit / Español: Insatisfacción del Cliente / Português: Insatisfação do Cliente / Français: Insatisfaction Client / Italian: Insoddisfazione del Cliente

Customer dissatisfaction in the context of quality management refers to the negative feelings or discontent experienced by customers when a product or service fails to meet their expectations or requirements. It is a critical indicator of a company's performance in terms of quality and directly impacts customer loyalty, reputation, and overall business success.

Deutsch: Zylinder / Español: Cilindro / Português: Cilindro / Français: Cylindre / Italiano: Cilindro /

In the quality management context, the term cylinder typically refers to a cylindrical component or part that must meet specific dimensional and functional quality standards within a product or system. This could apply to any industry where precision in cylindrical shapes is crucial, such as in manufacturing, engineering, or automotive contexts.