Glossary C

CSMA is a protocol used in computer networks, specifically in the context of network access control. It is a method for multiple devices to share a common transmission medium, such as Ethernet, by sensing the carrier or channel before transmitting data.

Deutsch: Kultur / Español: Cultura / Português: Cultura / Français: Culture / Italiano: Cultura

Culture in the context of quality management refers to the collective values, beliefs, attitudes, and behaviours that characterize an organization and influence its approach to quality. This encompasses the organizational environment that supports and promotes quality in every aspect of operations and decision-making.

Deutsch: Kundenzufriedenheit / Español: Insatisfacción del Cliente / Português: Insatisfação do Cliente / Français: Insatisfaction Client / Italian: Insoddisfazione del Cliente

Customer dissatisfaction in the context of quality management refers to the negative feelings or discontent experienced by customers when a product or service fails to meet their expectations or requirements. It is a critical indicator of a company's performance in terms of quality and directly impacts customer loyalty, reputation, and overall business success.

Deutsch: Kundenorientierung / Español: Enfoque en el cliente / Português: Foco no cliente / Français: Orientation client / Italiano: Orientamento al cliente

Customer focus in the quality management context refers to the commitment of an organisation to understanding and meeting the needs, expectations, and preferences of its customers. This approach ensures that all aspects of the organisation's operations, from product design to delivery and after-sales service, are aligned with providing maximum value to customers. Prioritising customer satisfaction is a key principle in most quality management systems, including ISO 9001, where continuous improvement is driven by customer feedback and market demand.

Deutsch: Kundenservice / Español: Servicio al cliente / Português: Atendimento ao cliente / Français: Service client / Italiano: Servizio clienti

Customer Service in the context of quality management refers to the support and care provided to customers before, during, and after their purchase of a product or service. It is a crucial aspect of ensuring customer satisfaction, as it directly impacts the perception of a company's quality standards and its commitment to meeting customer needs. Effective customer service involves not only resolving issues and answering queries but also proactively engaging with customers to enhance their overall experience with the company.

Deutsch: Anpassung / Español: Personalización / Português: Personalização / Français: Personnalisation / Italiano: Personalizzazione

Customization in the context of quality management refers to the process of tailoring products, services, or processes to meet specific customer needs or preferences, while ensuring that quality standards are maintained. It involves modifying or adapting standard offerings to align with unique customer requirements without compromising on the quality, consistency, or reliability of the output.

Deutsch: Zylinder / Español: Cilindro / Português: Cilindro / Français: Cylindre / Italiano: Cilindro /

In the quality management context, the term cylinder typically refers to a cylindrical component or part that must meet specific dimensional and functional quality standards within a product or system. This could apply to any industry where precision in cylindrical shapes is crucial, such as in manufacturing, engineering, or automotive contexts.

Deutsch: Zylindrizität / Español: Cilindricidad / Português: Cilindricidade / Français: Cylindricité / Italiano: Cilindricità

Cylindricity in the quality management context refers to a geometric dimensioning and tolerancing (GD&T) measurement that describes how close an object's surface conforms to a perfect cylinder. It is a 3D form tolerance that assesses the deviation of a cylindrical object's surface from a theoretical perfect cylinder. Cylindricity is crucial in industries where precision mechanical components are required, such as automotive, aerospace, and manufacturing, ensuring that parts fit together correctly and function as intended without causing undue wear or failure.