Glossary / Lexicon

Deutsch: Einfluss / Español: Influencia / Português: Influência / Français: Influence / Italiano: Influenza

Influence in the context of quality management refers to the capacity of various factors—be it individuals, processes, external conditions, or management practices—to affect the quality of products, services, or processes within an organization. It encompasses the understanding that quality is not solely the result of direct actions or inputs but is also significantly impacted by indirect factors and the broader organizational environment.

Description

In quality management, recognizing and managing influence involves identifying and addressing all elements that can affect the organization's ability to deliver high-quality outcomes. This includes leadership decisions, employee engagement, supplier quality, customer feedback, technological advancements, and market trends. Understanding these influences is crucial for developing effective strategies to enhance quality, improve customer satisfaction, and achieve continuous improvement.

Application Areas

The concept of influence extends across all aspects of quality management, including:

• Leadership and Culture: The influence of leadership decisions and organizational culture on establishing quality priorities and employee engagement.
• Process Design and Improvement: How external benchmarks and internal feedback influence the optimization of processes for better quality outcomes.
• Supplier and Partner Relationships: The impact of supplier and partner quality on the final product or service quality.
• Customer Expectations and Feedback: Understanding and integrating customer needs and feedback to drive quality improvements.

Well-Known Examples

An example of influence in quality management is the adoption of Total Quality Management (TQM) practices, where the emphasis is on continuous quality improvement at all levels of the organization. Leadership's commitment to quality significantly influences the organization's culture, encouraging every employee to participate in quality improvement initiatives, thereby enhancing the overall quality of products and services.

Treatment and Risks

Failing to recognize and manage the various influences on quality can lead to inconsistencies, customer dissatisfaction, and reduced competitiveness. Organizations must, therefore, establish robust quality management systems that are capable of identifying, monitoring, and adapting to these influences. This includes fostering a culture of quality, ensuring effective communication channels, and implementing flexible processes that can respond to internal and external changes.

Similar Terms or Synonyms

In the context of quality management, related terms to influence include impact, effect, and sway.

Weblinks

• top500.de: 'Influence' in the glossary of the top500.de
• psychology-lexicon.com: 'Influence' in the psychology-lexicon.com
• bremen-huchting.de: 'Einfluss' in the bremen-huchting.de (German)

Summary

Influence in quality management denotes the wide range of factors that can affect an organization's ability to achieve and maintain high-quality standards. By understanding and managing these influences, organizations can enhance their quality management practices, leading to improved products, services, and customer satisfaction. Acknowledging and addressing these factors is essential for fostering a proactive and adaptive approach to quality management.

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