Glossary R

Deutsch: Widerstandsfähigkeit / Español: Resistencia / Português: Resistência / Français: Résistance / Italiano: Resistenza

Resistant in the context of quality management refers to the ability of a product, service, or system to maintain its functionality and integrity under various stressors or adverse conditions. This concept is crucial for ensuring that quality standards are upheld even in the face of challenges such as physical stress, environmental factors, or operational demands.

Deutsch: Resonanz / Español: Resonancia / Português: Ressonância / Français: Résonance / Italiano: Risonanza

Resonance in the context of quality management refers to the phenomenon where the values, goals, and practices of quality management are harmoniously aligned and amplified throughout an organization. This alignment leads to a stronger, more unified approach to achieving and maintaining high standards of quality.

Deutsch: Ressource / Español: Recurso / Português: Recurso / Français: Ressource / Italiano: Risorsa

In the context of quality management, a resource refers to any input, such as personnel, technology, information, materials, and infrastructure, that an organization utilizes to achieve quality objectives in its products, services, or processes. Effective management of these resources is crucial for ensuring the efficiency, effectiveness, and continuous improvement of a quality management system (QMS).

Deutsch: Ressourcenallokation / Español: Asignación de recursos / Português: Alocação de recursos / Français: Répartition des ressources / Italiano: Allocazione delle risorse

Resource allocation in the quality management context refers to the strategic distribution of an organisation’s resources—such as time, personnel, materials, and finances—towards processes and activities that enhance or maintain the quality of products or services. Effective allocation ensures that all necessary resources are available and optimally utilised to meet quality standards and continuously improve performance. Proper resource allocation is essential for achieving quality goals without overextending the organisation’s capacity or budget.

Deutsch: Ressourcenintensität / Español: Intensidad de recursos / Português: Intensidade de recursos / Français: Intensité des ressources / Italiano: Intensità delle risorse

Resource intensity in quality management refers to the amount of resources—such as time, labour, materials, and energy—required to produce a product or deliver a service while maintaining the desired quality standards. It highlights the efficiency of resource use in relation to output, helping organisations assess how effectively they are managing their resources to optimise quality and reduce waste.

In the context of quality management, "result" refers to the outcome or output that is achieved after implementing a process, completing an activity, or delivering a product or service. Results are used to evaluate whether the intended objectives or quality standards have been met. They are central to assessing the effectiveness and efficiency of a quality management system (QMS).

Deutsch: Einzelhandel / Español: Venta al por menor / Português: Varejo / Français: Vente au détail / Italian: Vendita al dettaglio

Retail in the context of quality management refers to the sector involved in selling goods and services directly to consumers through various channels, including physical stores, online platforms, and catalogues. In quality management, retail focuses on ensuring that products, customer service, and overall shopping experiences meet or exceed customer expectations and comply with industry standards and regulations.

Deutsch: Retention / Español: Retención / Português: Retenção / Français: Rétention / Italiano: Ritenzione

Retention in the context of quality management refers to the ability to maintain and sustain the quality, performance, and characteristics of a product, service, or process over time. It encompasses practices and strategies that ensure long-term reliability, customer satisfaction, and adherence to quality standards.