Glossary R

Deutsch: Bericht / Español: Informe / Português: Relatório / Français: Rapport / Italiano: Rapporto

Report in quality management refers to a structured document that presents data, findings, and analysis related to quality metrics, performance, and compliance with standards. These reports are essential for monitoring, controlling, and improving quality processes within an organization.

Deutsch: Repräsentationszustandsübertragung / Español: Transferencia de Estado Representacional / Português: Transferência de Estado Representacional / Français: Transfert d'État Représentationnel / Italiano: Trasferimento di Stato Rappresentazionale

Representational State Transfer (REST) is an architectural style used for designing networked applications. In the context of quality management, REST refers to the use of RESTful services to improve the efficiency, consistency, and reliability of software systems that support quality management processes.

Deutsch: Reproduzierbarkeit / Español: Reproducibilidad / Português: Reprodutibilidade / Français: Reproductibilité / Italiano: Riproducibilità

Reproducibility in the context of quality management refers to the ability to consistently reproduce the same results or outcomes across different processes, locations, or personnel, under the same conditions. It is a key measure of reliability and precision in quality control, ensuring that when a process, test, or product is repeated, it yields consistent results regardless of variations in who performs the task or where it is performed.

Deutsch: Rufschädigung / Español: Daño a la reputación / Português: Danos à reputação / Français: Dommage à la réputation / Italiano: Danno alla reputazione

Reputation damage in quality management refers to the harm that occurs to a company’s or organisation’s public image and trustworthiness when its products or services fail to meet quality standards. This damage can result from defective products, poor customer service, regulatory non-compliance, or operational failures, leading to a loss of customer trust, reduced sales, and long-term negative impacts on the business’s market position.

Deutsch: Anforderung / Español: Requisito / Português: Requisito / Français: Exigence / Italiano: Requisito

Requirement in the quality management context refers to a specified expectation or condition that must be met to achieve quality objectives. These requirements can be related to products, services, processes, systems, or performance and are established by stakeholders such as customers, regulatory agencies, or the organization itself. In quality management, understanding and meeting these requirements are crucial for ensuring customer satisfaction, compliance with regulations, and the continuous improvement of quality management systems (QMS).

Deutsch: Resilienz / Español: Resiliencia / Português: Resiliência / Français: Résilience / Italiano: Resilienza

Resilience in the quality management context refers to an organisation’s ability to adapt, recover, and maintain high-quality standards in the face of disruptions, challenges, or unexpected changes. It involves building systems and processes that can withstand and respond effectively to internal and external pressures, ensuring continuous operation and product or service quality despite setbacks.

Deutsch: Widerstand / Español: Resistencia / Português: Resistência / Français: Résistance / Italiano: Resistenza /

In the context of quality management, resistance refers to the reluctance or opposition to change within an organization. Resistance to change can manifest in various ways, including skepticism, avoidance, apathy, or active opposition. Overcoming resistance is critical for successful implementation of quality management practices, as it enables organizations to improve their operations and stay competitive.

Deutsch: Widerstand gegen Veränderungen / Español: Resistencia al cambio / Português: Resistência à mudança / Français: Résistance au changement / Italiano: Resistenza al cambiamento

Resistance to Change in the context of quality management refers to the reluctance or refusal of individuals or groups within an organisation to adapt to new processes, technologies, policies, or changes in quality standards. This resistance can manifest as passive non-compliance, active opposition, or decreased productivity and morale, and it poses a significant barrier to the successful implementation of quality improvement initiatives. Understanding and managing resistance to change is crucial for ensuring the effectiveness and sustainability of quality management efforts.