Glossary I

Deutsch: Umsetzung / Español: Implementación / Português: Implementação / Français: Mise en œuvre / Italiano: Implementazione /

Implementation in the quality management context refers to the process of putting plans, strategies, or actions into practice to achieve specific quality-related objectives. It involves the execution of systematic procedures, methodologies, and activities designed to improve or maintain the quality of products, services, processes, or systems. Implementation is a critical phase in quality management as it ensures that the intended improvements are realized and that quality standards are met consistently.

Importance in the quality management context signifies the degree of significance, relevance, or value attached to aspects related to the quality of products, services, processes, or systems within an organization. It emphasizes the critical role that quality plays in achieving business objectives, customer satisfaction, and overall success. Understanding the importance of quality management is fundamental for organizations striving to deliver consistent and superior quality while meeting compliance requirements and customer expectations.

Deutsch: Eindruck / Español: impresión / Português: impressão / Français: impression / Italiano: impressione

Impression in quality management refers to the initial perception or assessment of a product or service by a customer or stakeholder. This perception can significantly influence customer satisfaction, loyalty, and overall quality ratings. In this context, managing and improving the first impression is crucial for maintaining high standards and achieving customer satisfaction.

English: Improvement / Deutsch: Verbesserung / Español: Mejora / Português: Melhoria / Français: Amélioration / Italiano: Miglioramento /

Improvement may refer to the Business process improvement.

In the context of quality management, "improvement" refers to the process of continuously enhancing the quality of products, services, and processes within an organization. Improvement is a fundamental principle of quality management, and it involves a systematic approach to identifying areas for improvement, implementing changes, and monitoring results to ensure that the desired outcomes are achieved.

Deutsch: Verunreinigung / Español: Impureza / Português: Impureza / Français: Impureté / Italiano: Impurità /

Impurity in the quality management context refers to any unintended or undesirable substance or element present within a product or material. These impurities can affect the quality, safety, and performance of a product, making their control and removal essential in various industries. Managing impurities is crucial to ensure that products meet quality standards, regulatory requirements, and consumer expectations.

Deutsch: Inzidenz / Español: Incidencia / Português: Incidência / Français: Incidence / Italian: Incidenza

Incidence in the quality management context refers to the occurrence rate or frequency of a particular event, such as defects, errors, or non-conformities, within a specified period. It is a crucial metric for monitoring, controlling, and improving quality in various processes and operations.

Deutsch: Vorfallmanagement / Español: Gestión de incidentes / Português: Gestão de incidentes / Français: Gestion des incidents / Italiano: Gestione degli incidenti

Incident Management in the context of quality management refers to the systematic process of identifying, recording, analysing, and resolving incidents that can disrupt normal operations or compromise product quality and safety. This process aims to restore operations to normal as quickly as possible while minimizing the impact on business activities and ensuring continuous improvement through lessons learned.

Deutsch: Inkonsistenz / Español: Inconsistencia / Português: Inconsistência / Français: Incohérence / Italiano: Incoerenza

Inconsistency in the context of quality management refers to variations or deviations in processes, products, or services that fail to meet established standards, resulting in unpredictable or non-uniform outcomes. Inconsistent quality can lead to defects, customer dissatisfaction, regulatory non-compliance, and inefficiency, undermining the overall effectiveness of a Quality Management System (QMS).