Glossary P

Deutsch: Partnerschaft / Español: Asociación / Português: Parceria / Français: Partenariat / Italiano: Partnership

Partnership in the context of quality management refers to collaborative relationships between an organisation and its stakeholders—including suppliers, customers, regulatory bodies, and other business partners—that are designed to enhance the quality and effectiveness of products, services, and processes. Such partnerships aim to foster shared goals, improve communication, and create mutual benefits that support continuous improvement and innovation in quality practices.

Deutsch: Passagier / Español: pasajero / Português: passageiro / Français: passager / Italiano: passeggero

Passenger in the quality management context refers to the end-user or customer in transportation services, such as airlines, railways, buses, and other forms of public or private transit. Ensuring passenger satisfaction and safety is a critical aspect of quality management in this sector.

Deutsch: Passivierung / Español: pasivación / Português: passivação / Français: passivation / Italiano: passivazione

Passivation in quality management refers to a chemical treatment process applied to metal surfaces to reduce the reactivity of the surface, thereby enhancing its resistance to corrosion. This process is essential for maintaining the durability and longevity of metal components, particularly in industries where metal integrity is critical.

Deutsch: Pasteurisierung / Español: Pasteurización / Português: Pasteurização / Français: Pasteurisation / Italian: Pastorizzazione

Pasteurization is a heat treatment process used to destroy harmful microorganisms in food and beverages, thereby ensuring safety and extending shelf life. In the quality management context, pasteurization is critical for maintaining high standards of food safety and quality, ensuring compliance with health regulations, and meeting consumer expectations.

Deutsch: Pasteurisierer / Español: Pasteurizador / Português: Pasteurizador / Français: Pasteurisateur / Italian: Pastorizzatore

Pasteurizer refers to the equipment used to perform pasteurization, a heat treatment process designed to destroy harmful microorganisms in food and beverages. In the quality management context, a pasteurizer is crucial for ensuring the safety, quality, and shelf life of various products.

Deutsch: Patient / Español: Paciente / Português: Paciente / Français: Patient / Italiano: Paziente

Patient in the context of quality management refers to an individual receiving or registered to receive medical treatment or care within a healthcare system. Quality management in healthcare focuses on ensuring that patients receive safe, effective, and high-quality care, aiming to improve overall patient satisfaction and outcomes.

Deutsch: Schirmherr / Español: Patrocinador / Português: Patrocinador / Français: Patron / Italiano: Patrono

Patron in the quality management context refers to a key individual or entity that supports, sponsors, or champions the quality management system (QMS) within an organisation. The patron plays a strategic role in promoting the importance of quality, securing resources, and ensuring that quality initiatives align with the company’s broader goals. They often act as a senior leader or executive who advocates for quality improvements and helps remove obstacles that hinder the implementation of quality processes.

Deutsch: Muster / Español: Patrón / Português: Padrão / Français: Modèle / Italiano: Modello

Pattern in the context of quality management refers to recurring trends, behaviours, or structures observed in processes, products, or performance metrics that can influence quality outcomes. Identifying and analysing patterns helps organisations recognise consistency, variability, or deviations, enabling proactive decision-making and continuous improvement.