Glossary / Lexicon

BS15000 pertains to an IT service management standard,, published by BSI, but used throughout the world. It is closely aligned with the IT Insfrastructure library, ITIL.

Description

Bs15000 is a standard in the quality management context that focuses on IT service management. It is based on ITIL (Information Technology Infrastructure Library) and emphasizes the importance of aligning IT services with the needs of the business. Bs15000 provides guidelines for organizations to deliver high-quality IT services consistently, ensuring customer satisfaction. It covers various aspects of IT service management, including service design, transition, operation, and continuous improvement. By implementing Bs15000, organizations can enhance efficiency, reduce costs, and minimize risks associated with IT service delivery.

Application Areas

• IT service providers
• Companies with complex IT infrastructures
• Organizations seeking to improve customer satisfaction
• Businesses looking to streamline IT processes

Treatment and Risks

• Benefits of improved IT service delivery
• Risks associated with not meeting customer expectations
• Challenges in implementing Bs15000 standards

Examples

• Implementing a service desk to handle customer inquiries efficiently
• Establishing service level agreements (SLAs) with clear performance targets
• Conducting regular audits to ensure compliance with Bs15000 standards

Similar Concepts and Synonyms

• IT Service Management
• ITIL (Information Technology Infrastructure Library)
• ISO/IEC 20000

Summary

Bs15000 is a standard in the quality management context that focuses on IT service management and aligning IT services with business needs. It provides guidelines for delivering high-quality IT services consistently, enhancing efficiency, reducing costs, and minimizing risks. By implementing Bs15000, organizations can improve customer satisfaction and streamline IT processes.

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