ISP 11185-9:1996 is an ISO-norm regarding Information technology.
Application Areas
- Manufacturing processes
- Service organizations
- Healthcare industry
- Information technology sector
Treatment and Risks
- Identification of non-conformities and corrective actions
- Continuous improvement practices
- Risk assessment and mitigation strategies
- Implementing quality management systems
Examples
- Using ISP 11185-9 to evaluate customer satisfaction levels in a manufacturing company
- Implementing ISP 11185-9 to streamline internal processes in a service organization
- Applying ISP 11185-9 to enhance patient care in a healthcare facility
Summary
ISP 11185-9 plays a crucial role in the quality management context by providing guidelines and standards for organizations to ensure high-quality products and services. It focuses on areas such as manufacturing processes, service organizations, healthcare industry, and information technology sector.
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