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The Glossary of Quality
The Glossary of Quality informs you about all relevant aspects of the world of quality and quality management.
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Quality management system
Deutsch: Qualitätsmanagementsystem / Español: Sistema de Gestión de Calidad / Português: Sistema de Gestão da Qualidade / Français: Système de Management de la Qualité / Italiano: Sistema di Gestione della Qualità
A Quality Management System (QMS) in the context of quality management is a structured framework of policies, processes, and procedures designed to ensure that an organisation consistently delivers products or services that meet customer and regulatory requirements. It is used to enhance customer satisfaction through effective system application, continual improvement, and assurance of conformity to requirements.