Glossary G

Deutsch: Garantie / Español: Garantía / Português: Garantia / Français: Garantie / Italiano: Garanzia

Guarantee in the quality management context refers to a commitment made by an organization to its customers that a product or service will meet certain predefined quality standards. It assures customers that the product or service is reliable, meets specified requirements, and, in cases where it fails to meet these standards, that there will be remediation, often in the form of repairs, replacements, or refunds. A guarantee is a key aspect of customer satisfaction and trust, reinforcing the organization's dedication to quality and its confidence in the performance of its offerings.